By shopping with us, you as the customer have the right to return your order within 14 days from the day you receive it.
In order for a return to be approved, the product and packaging must be in good condition. That is to say the packaging cannot be torn or broken. If the product itself is opened or tested, we can unfortunately not accept a return for hygiene concerns.
Return requests can be made to firstname.lastname@example.org.
Sometimes, unfortunately, packages are damaged under transport.